FAQ



Why choose Malaysia.com?
We're the Travel Professionals in Malaysia & Borneo and a "One Stop Shop". No one knows the country like we do.

Why makes Malaysia.com's rate so attractive?
You work DIRECTLY with us. There is no middle man.

How do I make a booking?
It's very simple. Use our "Trip Search" feature and select your package, then e-mail us here or call us at +603 2035 5555.

When will my booking be confirmed?
Within 24 hours after we receive your booking.

How do I pay?
PayPal
We accept all major credit cards, pay-pal or bank transfer. Once you confirm your booking, we shall send you an invoice for payment. Once the full payment is cleared, you’ll get our voucher with a confirmation number.

*Important for Credit Card Payment*: - The name that will appear in your bank statement is:- PAYPAL “MONDOVERDE”

*Bank details:*
Account name: Mondo Verde. Sdn. Bhd.
Bank: CIMB Bank Berhad
Address: 15 Jalan Solaris, Solaris Mont Kiara
50450 Kuala Lumpur, Malaysia
Account No: 148 20001985050 SWIFT: CIBBMYKL

*Remark:* - Please note that earlier payment may be required for super peak and festive periods. This will be clearly communicated to you at the time of booking.

Credit Card Security
We utilize the latest technology available to guarantee that your credit card information is kept secure. Furthermore, we meet all the technical requirements of the PCI DSS (Payment Card Industry Data Security Standard). Credit Card Processing is solely performed on a secure server of Paypal. The form where you enter your credit card information utilizes Secure Socket Layer (SSL) technology, which encrypts all information keyed in for secure transmission over the internet. The encrypted data cannot be read by third parties and will be securely transmitted to the payment processing server of Paypal, which fully complies with all PCI guidelines and has been officially certified by VISA, MasterCard, American Express and Discovery as a payment service provider.

Remark:- Please note that earlier payment may be required for super peak and festive periods. This will be clearly communicated to you at the time of booking.

What do I need to know about child rates?
We're family friendly. It’s 50% off the Adult rates for children between 2 to 12 years of age.

How do I know if my Credit Card information is secure?
All your personal information will be strictly treated as Private & Confidential and will not be revealed to any third party.
We take appropriate steps to protect your privacy. Whenever you provide sensitive information (for example, a credit card number to make a booking), we will take reasonable steps to protect it, such as encrypting your card number. Credit card numbers are used only for payment processing and are not retained for marketing purposes.

What is your cancellation policy?
We require a 30% deposit to secure your booking. This deposit is fully refundable if you should decide to cancel within 5 days with no questions asked.
The final payment is due four (4) weeks prior to your arrival date.

Please click here for full details on Cancellation Policy

Liability
Malaysia.com acts only as agents for transportation companies, hotels, car rentals and all other contractors/suppliers and finalizes all arrangements upon the expressed condition that it shall not be liable for any injury, damage, loss, accident, inadvertent errors in booking, delays generally or irregularity which may be occasioned either by reason of any defect in any vehicle, vessel or aircraft or through the acts or defaults, of any company or person engaged in conveying or accommodating passengers or in the carrying out of arrangements of the ground content, tours or otherwise in connection with its operations.

Please click here for full details on Liability

Important Remark
May we remind you to take up travel insurance from your home country to protect yourself as we never know what may happen.

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